Shipping Policy

Last Updated: [Date]

At [Website Name], we aim to deliver your perfumes safely and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information related to your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing it.

Orders are generally processed within [1–2 business days].

Orders placed on weekends or public holidays may be processed on the next business day.

You will receive an order confirmation and, where available, shipping/tracking information once your order has been dispatched.

2. Delivery Time

Estimated delivery time within India is generally:

• Metro & major cities: 2–5 business days
• Other locations: 3–7 business days
• Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on your location, courier availability, weather, holidays, and other circumstances.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

We may offer:

• Standard shipping at a fixed fee of ₹[Amount]
• Free shipping on orders above ₹[Amount]
• Additional shipping charges for certain remote or special delivery locations, where applicable

Shipping charges may change from time to time.

4. Order Tracking

Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or your account on our website.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street/Area
• City
• State
• PIN code
• Contact phone number

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-shipping the order.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts before marking an order as undeliverable or returning it to the sender.

Please ensure that someone is available at the provided delivery address to receive the package.

If the courier contacts you regarding delivery, please cooperate with the courier to avoid unnecessary delays.

7. Delayed Deliveries

Although we work with reliable courier partners, delivery delays can sometimes occur due to circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Public holidays
• High order volumes
• Courier operational issues
• Transportation disruptions
• Government restrictions
• Incorrect address or contact details
• Remote or difficult-to-reach locations

We will make reasonable efforts to assist you in case of a delay but cannot guarantee delivery on a specific date unless explicitly stated.

8. Damaged Packages

Please inspect your package when you receive it.

If the package appears visibly damaged, opened, leaking, or tampered with, please take photographs or a video before opening or immediately after receiving it and contact us at [support@example.com].

For damaged products, please contact us within [24/48] hours of delivery along with:

• Order number
• Photographs/videos of the package
• Photographs of the product
• Description of the issue

We will review the matter and provide an appropriate solution according to our Return & Refund Policy.

9. Wrong or Missing Products

If you receive an incorrect product or any item is missing from your order, please contact us within [24/48] hours of delivery.

We may request photographs, videos, and other order details to verify the issue.

After verification, we may arrange a replacement, refund, or another appropriate resolution.

10. Undelivered or Returned Shipments

If a shipment is returned to us because of:

• Incorrect address
• Incorrect phone number
• Customer unavailable after repeated delivery attempts
• Customer refusal to accept the package
• Incomplete address
• Other reasons attributable to the customer

we may contact you regarding re-shipping.

Additional shipping charges may apply for re-shipping the order.

11. Cash on Delivery (COD)

If Cash on Delivery is available, customers must provide a valid phone number and accurate delivery information.

COD availability may depend on the customer's location, order value, or other factors.

We reserve the right to restrict or discontinue COD for certain orders or locations.

12. International Shipping

Currently, [Website Name] ships [only within India / to selected international locations].

If international shipping is offered, additional shipping charges, customs duties, taxes, import fees, and other charges may apply and may be payable by the customer.

Customers are responsible for complying with applicable import regulations in their destination country.

13. Perfume Shipping Restrictions

Perfumes and fragrance products may be subject to transportation and courier restrictions because many fragrances contain alcohol or other flammable ingredients.

Therefore, shipping availability may vary by location and courier service.

We reserve the right to cancel or restrict shipment to locations where delivery of a particular product is not supported or permitted by our logistics partners or applicable regulations.

14. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, delivery areas, or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have questions about shipping or your order, please contact us:

Website: [Website Name]
Email: [support@example.com]
Phone: [Phone Number]
Address: [Business Address]

We are happy to assist you with your order and delivery-related queries.